Consultation before purchase, with support and assistance after the purchase of a Kern system is all-important. Efficient support is one of the fundamental principles of the Kern Group. The Kern Group offers a comprehensive and reliable service program worldwide to ensure optimal availability and productivity of the systems.
kernService...and everything runs smoothly
Kern customers benefit from a wide range of services and so ensure the greatest efficiency, process reliability and availability for their systems. Thanks to a worldwide sales and service network, the Kern Group can ensure fast support and short response times.
At Kern, working closely alongside our
customers is in our DNA.
With detailed consulting, holistic project management that includes installation of the systems, introduction and training, as well as maintenance and service. Ongoing training of service and operational staff is also very important.
Basis: Technical documentation
The customer receives detailed technical documentation or a user manual for each system and each solution. These documents explain in detail about installation, use, maintenance and repair etc.
Service and support
Kern understands service to mean a process to ensure the flawless production performance of Kern systems in operation. If things get stuck somewhere, the customer can count on efficient support - either by telephone, online or on-site where the system is
located. The aim is to resolve the problem quickly and easily.
Maintenance and service contracts
The Kern Group offers various maintenance and service contracts. Each system requires care and maintenance after a certain period of operation to ensure that it operates safely and reliably. Regular checks increase the reliability and service life of Kern systems.
Inspection and maintenance of customer systems
Kern customer advisors will be happy to arrange the appropriate services with the customer to determine the scope of the service and define the appropriate package.
Kern Service Support. Reliable customer care and after-sales solutions
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Consultation before purchase, with support and assistance after the purchase of a Kern system is all-important. Efficient support is one of the fundamental principles of the Kern Group. The Kern Group offers a comprehensive and reliable service program worldwide to ensure optimal availability and productivity of the systems.